LEGAL

Quality & Claims Policy

How RayoRise handles sample approval, quality control, and claims for damaged or defective tracksuit orders.

1. Our Approach to Quality

Each order is checked before dispatch against the approved production specification.

2. Sample Approval Before Bulk Production

A sample is verified by video as standard. A physical sample may be sent at the customer’s cost on request. Bulk production does not begin until the sample is approved.

3. Filing a Quality or Damage Claim

Contact RayoRise within 10 days of delivery and provide photo or video evidence. We review the claim against our pre-dispatch records.

4. How Claims Are Resolved

Where an issue is caused by a RayoRise production error, we honour a 100% claim through replacement or refund as appropriate. Where responsibility is unclear or rests with the customer or carrier, we will still work toward a fair resolution.

5. Related Policies

Read this policy alongside our Terms & Conditions and Shipping & Delivery Policy.